New York State Public Service Commission
Office of Consumer Services
Three Empire State Plaza
Albany, NY 12223-1350
Toll Free: 800-342-3377 Fax:
518-472-8502
www.dps.state.ny.us
Issues pertaining to
Cellular Telephone, Satellite Television, Internet, Home Heating Oil, and Propane
should
be directed to the
NYS Attorney General
.
If you have a complaint concerning
long distance telephone calls made to locations outside New York State
you should contact the
Federal Communications Commission
.
If you have a complaint concerning your
water service and you receive water from your Municipali
ty
,
you should contact your Municipality directly. The Public Service Commission does not have jurisdiction over Municipal Water Authorities.
Address
( * denotes required field)
Salutation*
Mr.
Mrs.
Ms.
Dr.
Dear Sir or Madam
First Name*
Last Name*
Business Name
Street*
City*
State*
New York
Zip Code*
Home Telephone Number*
(For example: 518-555-5555)
Daytime Telephone Number*
(For example: 518-555-5555)
E-Mail Address*
Verify E-Mail Address*
Click here if the address you are experiencing trouble at is different from the address above
Complaint Form
( * denotes required field)
Service Type*
CLEC / LEC - Local Telephone
Electric
Gas
Payphone/COCOT vendor
Pre-paid Calling Card
Reseller of Toll Service
Steam
Sub Meter
Toll Carriers - Long Distance
Video CABLE TV
Water
Water
Utility*
AT&T (C)
AT&T (R)
AT&T (S)
BridgeCom International, Ltd.
Broadview Networks
Cablevision Lightpath, Inc.
Citizens Communications (ILEC)
Citizens Telecommunications Co. of New York
Frontier Communications of AuSable Valley
Frontier Communications of NY/fka Highland Tel
Frontier Communications of Rochester, Inc.
Frontier Communications of Seneca-Gorham, Inc.
Frontier Communications of Sylvan Lake, Inc.
Frontier Telephone of Rochester, Inc.
IDT America, Corp.
InfoHighway Solutions
MCI
Metropolitan Telecommunications
MFS Intelenet of N.Y.
MFS Telephone of New York, Inc.
Ogden Telephone
Sprint Communications
Teleport Communications
Trinsic
Verizon Communications (LEC)
Xyz Utility Co. Inc
Other
Please enter the account number as it appears on your bill.*
Is this service for your home or business?*
Home
Business
Have you contacted us in the past for assistance?*
Yes
No
What is the problem you are experiencing?*
What resolution are you seeking?*
What resolution did they offer to you?*
Disputed Amount*
Disputed Amount Explanation (50 character limit)